Privacy Policy

Privacy Policy for Isla Ida

Effective Date: November 1, 2023

Isla Ida and its affiliates understand the importance of your privacy. This Privacy Policy applies when you visit our websites at, its subdomains, and, interact with us online or offline, or use any of our products and services. Our Privacy Policy describes our collection of information during your interactions with our websites and services, and the rights and choices you have regarding your information.

By using our websites or any of our services, you agree with the terms of this Privacy Policy and our Terms of Use. If you do not agree with our policies and practices, please discontinue use of our websites and services immediately.


Information Collection

Isla Ida collects data, including Personal Information, about you. 'Personal Information' means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.

In the previous twelve months, we have collected various types of information, including:

Data Category

Examples of Specific Data

When the Data is Collected

Browsing Information

  • IP address
  • Browser type
  • Browser settings
  • Device ID
  • Server Address
  • Domain name
  • Operating system,
  • Date/Time stamps,
  • Internet Service
  • Provider
  • Cookie ID

We collect browsing information automatically when you visit our websites.

Commercial Information

  • Business address
  • Business phone number
  • Business email

We collect commercial information when you become our customer or vendor, or if you voluntarily provide it to us.

Contact Information
  • Name
  • Contact details
  • Home address
  • Personal email
  • Phone numbers
We gather your contact details when you share them with us, whether through physical contact cards at events, via email, through online submissions, job applications, or other methods.
Financial Information
  • Payment card information
We securely acquire and encrypt your payment card details when you make a purchase either directly through us or via our third-party vendor.
Location Information
  • Geolocation
We capture your geographical coordinates, including your country and city, when you browse our websites.

We gather Personal Information from diverse sources, including:

  • Web Visitors: We automatically collect browsing data from those who access our websites. We also collect contact details, commercial info, and social media data from those who willingly submit it through contact forms, job applications, emails, and social media connections.

  • Clients, Suppliers, and Service Providers: We collect commercial and contact details, as well as financial data, when you willingly engage with us as a client, supplier, or service provider.

  • Tracking Tools: We utilize cookies and embedded technologies like web beacons to automatically gather users’ browsing data. You'll also encounter tracking technologies from other parties on our sites. These third-party trackers help us and our analytics and advertising partners better understand user behavior.

  • Web Beacons: These are tiny graphical images embedded in web pages and emails that count website visits, monitor user behavior, and keep track of content views.

  • Embedded Scripts: These are codes designed to collect info about your interaction with our websites. They are active only during your connection to the websites.

  • Location Technologies: We use GPS, geo-filtering, and other location-aware technologies to verify your location for content delivery or restrictions.

  • Fingerprinting: We collect and analyze device-specific information for identification and tracking purposes.

  • Device Recognition: We use statistical methods and unique identifiers to recognize or make assumptions about users and their devices.

  • In-App Tracking: Mobile apps may contain tracking technologies that are different from browser-based cookies and cannot be controlled by browser settings.

  • Sensitive Information: We may gather and process data classified as sensitive under certain legislations.

  • Email a Friend: Features may exist that require the input of another person's data. Users are responsible for securing third-party consent prior to submitting such information. We use this data solely for sharing website content with friends.

  • Data Retention: We use various criteria to determine the retention periods for different categories of Personal Information, keeping it only as long as necessary for our business purposes and as permitted by law.

  • Data Erasure: Complete erasure of residual copies of your data can be challenging due to technical constraints.

  • Data Storage: While we are a EU-based company, we utilize third-party applications and services that may be located globally, including in the United States. Your data may therefore be transferred to, and stored in, countries outside of the European Union. We take measures to ensure that these transfers comply with applicable data protection laws, including GDPR. By using our websites, you consent to the transfer and storage of your information in locations around the world.

How We Utilize Your Gathered Information

We leverage the data we collect, including your Personal Information, for diverse business objectives as outlined below:

  • Web Services: We use the data you provide to enhance, maintain, and upgrade our online platforms.

  • Transactional Activities: Your information is crucial for processing your orders and managing your account efficiently.

  • Customer Relations: Information you provide helps us answer your queries and respond to your requests via emails. We retain this data in our customer service records to offer you improved services in future interactions.

  • Newsletters and Updates: We may employ your data to send you notifications regarding upcoming sales and newly launched products. Your contact details could also be shared with trusted marketing partners to bring you more tailored offerings.

  • User Accounts: Your data helps to personalize your experience on our platforms, including saving your preferences and product 'Favorites.' You can modify your Personal Information anytime through your account settings or by reaching out to us.

  • Community Forums: Your information is used for the management of our online community spaces, such as forums and message boards. Please be cautious when sharing Personal Information in these public areas, as it can be publicly viewed and could be used without limitations, even after you remove or edit the data.

  • Special Promotions and Polls: We utilize your information to inform you about unique deals, promotions, and surveys that you might find interesting.

  • Strategic Marketing: Your data assists us in understanding your requirements and enhancing our marketing, promotional strategies, and our products and services.

  • Safety Measures and Legal Compliance: We may utilize your data for the protection of our rights or the rights of others, to safeguard against fraudulent or unlawful activities, and to comply with legal obligations, including court orders and subpoenas.

  • Miscellaneous Uses: With your consent, or as allowed by law, we may use your information for other specific purposes.


How Isla Ida Discloses Your Information

Selling and Sharing

Isla Ida may, under specific conditions and as defined by European privacy laws, engage in the sale or sharing of your information for marketing and advertising purposes. You have the right to opt-out of such activities by following the instructions in the section on 'Exercising Your Privacy Rights.'

Except for the conditions stated in this Notice, we will not sell or share your Personal Information without your explicit consent. For example, we may share information with marketing partners only if you have checked the box giving us permission to do so. We do not share Personal Information collected through our SMS/MMS services.

Other Disclosures

We may disclose your Personal Information in the following scenarios:

  • With Your Consent: Out of respect for your privacy, Isla Ida will not disclose your Personal Information to third parties without your explicit consent, except as detailed in this Privacy Notice.

  • Service Providers and Vendors: We may transfer portions of your information to service providers who assist us in delivering our products and services. These providers are contractually obligated to use the data only for services performed on our behalf and must comply with GDPR and other applicable laws.

  • Affiliated Entities: We may transfer your information to affiliated Isla Ida companies, subsidiaries, and related entities for the purposes outlined in this Privacy Notice.

  • Business Transfers: Your Personal Information may be disclosed to a third party in cases of a merger, acquisition, change in ownership, or corporate reorganization.

  • Data Analytics: Isla Ida uses analytics tools compliant with EU regulations to understand visitor engagement with our websites. If you wish to opt-out of interest-based data collection, please follow the guidelines provided in your browser settings and deletion of cookies.

  • Legal Obligations: Isla Ida may disclose your information without prior consent when:

    • Protecting the rights, property, or safety of Isla Ida, its employees, users, or the public.
    • Enforcing the Terms of Use applicable to our websites.
    • Complying with legally valid requests from competent governmental authorities.
    • Responding to claims of content violating third-party rights.
    • Satisfying any applicable law, regulation, legal process, or governmental request. 


Your Privacy Rights

As a resident of the European Union, you have specific rights under the General Data Protection Regulation (GDPR) and other European data protection laws. At Isla Ida, we provide you with various options to manage, access, modify, or remove your Personal Information, as well as choices about how we communicate with you. The rights listed below may apply to you depending on your residency and the specific circumstances:

  • Right to Be Informed: This Privacy Notice serves to inform you of our data collection and usage practices. In addition, you have the right to be informed about the categories of data we collect, how we use it, and who we share or sell it to.

  • Right to Access and Data Portability: Upon a valid request, we will provide you with a copy of your Personal Information in a commonly used and machine-readable format.

  • Right to Erasure (‘Right to Be Forgotten’): You have the right to request the deletion of your Personal Information. However, there are circumstances under which we are obligated or permitted to retain your data, even after a valid deletion request.

  • Right to Rectification: You can request that we correct any inaccurate or incomplete Personal Information we have about you.

  • Right to Object and Restrict Processing: You may have the right to object to the use of your Personal Information for advertising purposes, as well as to restrict the processing of your data in certain conditions.

  • Right to Opt-out: You have the right to opt-out of our collection and use of sensitive Personal Information.

  • Right to Withdraw Consent: At any time, you can withdraw your consent to our data processing activities.

  • Right to Non-Discrimination: Exercising these rights will not lead to discrimination, meaning you will not be denied or limited access to our services. However, certain functionalities may be restricted if you delete or limit the use of your Personal Information.

If you need further assistance or have questions about your privacy rights, you can contact Isla Ida through one of the channels listed under "Contact Us


Your Privacy Choices & Preferences

Communications Preferences

  • Email and Newsletters: You have the option to manage how you receive various types of communications from us. Isla Ida customers can update their email preferences by logging into their customer accounts. Note that certain communications, such as transaction confirmations and legal notices, are mandatory.

  • Mailing List: To unsubscribe from our mailing list, please contact us through the options listed under "Contact Us." Include your full name, email address, and phone number for verification purposes. Allow a reasonable time for your request to be processed.

  • SMS Notifications: To opt-out of receiving text messages from Isla Ida, follow the instructions in the text messages you receive from us. To discontinue receiving text messages, reply with 'STOP' at any time. For additional assistance, reply with 'HELP.' We won't send text messages without obtaining your prior consent.

Web Tracking and Cookies

  • Browser and Device Data: You can limit the automatic collection of certain information by adjusting your browser settings. Note that disabling these technologies may affect the functionality of our websites.

  • App-Related Technologies: For non-browser activities, such as mobile app usage, tracking technologies can be disabled by uninstalling the app. Follow the uninstallation guidelines provided by your device's operating system.

Global Privacy Controls

  • GDPR and Other Regulations: Under European regulations like GDPR, you have the right to opt-out of the sale or sharing of your data. These rights can be exercised through your account settings or by contacting us.

Changing Your Preferences

  • You can modify previously set preferences regarding how we use your information through your Isla Ida account. If you have further queries or need assistance, you can reach out to us via the options listed under "Contact Us."



Isla Ida takes your data security seriously. We employ a combination of physical, electronic, and procedural safeguards to responsibly handle and store your Personal Information. However, it's important to understand that no method of data transmission over the internet is entirely secure.

While we go to great lengths to protect your information, any transmission of data to us is at your own risk, which you expressly acknowledge.


Updates to This Privacy Policy

We reserve the right to modify this Privacy Notice as needed. Any changes will be posted on our website, along with an updated effective date. Your continued interaction with our website or services after any changes signifies your acceptance of the updated Privacy Notice.

Contact Isla Ida

If you have any questions or concerns about this Privacy Notice, you can reach out to us at:

Isla Ida
Attention: Customer Support
Regulusweg 11
2516AC Den Haag
The Netherlands


Please include your full name, email address, and phone number so we can assist you more effectively.