Frequently asked questions
Ordering, shipping, returns and how to reach us. Every answer below is grouped by subject, so you can jump to the part you need.
Ordering & payment
What payment methods can I use?
You can pay with Visa, MasterCard, American Express, Discover, PayPal, iDEAL, or pay 30 days later with Klarna. Every transaction is encrypted.
Can I change my mind about my order?
We process and ship orders quickly, so if you need to cancel or change an order, contact us as soon as you can. We can't guarantee changes once an order has been processed, but we'll always do our best to help you out.
What if the item I want is out of stock?
We're sorry if the piece you had your eye on is out of stock. We restock regularly, so it is worth checking back. You can also join our newsletter to hear about restocks, new pieces and special offers first.
Shipping & delivery
When will my order be dispatched?
We process and dispatch all orders within 1–2 business days. Once your order is on its way, you'll receive a confirmation email with tracking details.
How long before my order reaches me?
Standard shipping usually takes around 1–7 business days. Keep in mind these are estimates — delivery times can vary by destination.
Do you ship worldwide?
Yes. Whether you're in the middle of a city or on a distant island, we deliver worldwide. Shipping times and costs differ depending on where you are, and shipping is free on orders over €35.
How do I track my order?
Once your order is on its way we'll send you a confirmation email with a tracking number. Use that number to follow its progress, and reach out if anything looks wrong.
Returns & warranty
What if my pieces don't feel right?
We want you to love what you ordered. If you're not completely happy you can return items within 100 days of receiving your order, as long as they're unworn, undamaged and in their original packaging, and you send a completed return form with them — request yours at support@islaida.com.
Earrings (for hygiene reasons), final sale items and gift cards can't be returned, and return shipping isn't covered by us. The full returns policy has all the details.
Is there a warranty on my jewellery?
Every piece comes with a one year warranty covering manufacturing faults. Wear and tear from daily use isn't covered, but if something has gone wrong with the craftsmanship, get in touch and we'll sort it out.
Can I wear my bracelet in the water?
Yes. Our bracelets are waterproof — sea, shower and sweat are all fine. They were never meant to sit in a drawer.
Getting in touch
How soon will you reply to my message?
Our team usually replies within 24 hours on business days. During busy periods it can take a little longer. Sending several messages about the same question tends to push you further down the queue, so one is enough — we read every single one.
Can I trust your website with my details?
Yes. Every connection to our store is encrypted, and your payment details are handled by our payment providers rather than stored by us.
Still looking for something?
If your question isn't answered here, our team is happy to help. Email us at support@islaida.com or use the contact form, and we'll get back to you within 24 hours on business days.