Warranty & Refunds

Easy (3 step) Refund & Warranty Process

In case of a warranty or refund follow these easy steps:

Step 1. Contact our support team here

Step 2. Send back your items to:

ISLA IDA
Regulusweg 11
2516 AC Den Haag
The Netherlands

Step 3. Receive your new items or your money back!

*In all cases (refund or warranty) you first need to contact our support team

 

Warranty & Replacements may not be granted when:

• A defect or damage has occurred by fault, misuse by customer or as a consequence of altering the product by customer or;
• Fading or forming of circles by washing, rainwater or sunshine or;.

The 12-month warranty period is only valid for the original purchaser. Warranty is not transferable.

Did you receive one of our items as a gift? Please be sure to ask for the order number and send it to us so we can provide you the best service possible.
 

Still have a question? We're available trough email or phone here