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Shipping info

Europe (4 - 6 business days*)
EUR (FREE on orders above €40)

International (6 - 9 business days*)
EUR (FREE on orders above €40)

*All orders processed within 2-4 days.

ISLA IDA is not responsible for any duty/import/taxes/customs charges you may incur. Please check your local tax website for more information.

When will my order arrive?

After you’ve received a shipping notification from us through mail this means your package is now on it’s way! It usually takes around 7 business days from the moment we ship out your order.

7 business-days have passed after receiving my shipping notification and I haven’t received my order yet. Where is my order?

In this case, we advise you to check your address details first in your order confirmation email for any mistakes.

If there are no mistakes, please don’t worry because this means your package should arrive anytime soon! In very few occasions a short delay can be caused by local postal services. A delay can take up to a maximum of 14 business-days.

If your package hasn’t arrived after 14 working-days, please contact us at

When will my order be shipped?

Your order will be fulfilled and shipped out within 24 hours after placing your order. However we only ship out during business-days (Monday till Friday). For example: If you’ve placed an order on Saturday, your order will be shipped out on Monday earliest.

How do you ship your packages?

All our packages are sent with priority post and will be delivered through your mailbox! Make sure you have an address where this is possible.

Can't find the answer you are looking for?

Our amazing support team is ready to help you! Click the button below to contact us now!