Help Center

Have a question? Take a look at our most asked questions, can't find the answer you're looking for? Contact our amazing support team and we will help you within 24 hours!

Shipping info

Europe (1 - 6 business days*)
EUR (FREE on orders above €40)

International (1 - 9 business days*)
EUR (FREE on orders above €40)

*All orders processed within 24 hours.

ISLA IDA is not responsible for any duty/import/taxes/customs charges you may incur. Please check your local tax website for more information.

How does your tree planting project work?

It's simple! Together with our tree planting partner we plant one tree for every item you shop in our store. Add as many items as you like and the number of items resembles the amount of trees being planted!! Let's get planting!!

Where do you plant trees?

We plant trees where Mother Earth needs it the most and right now that's in the Amazon Rainforest, Australia and Indonesia.

How do your products support charities?

We have a special Awareness Collection with items that support 30+ different charities.

10% profit of each sold item from our Awareness Collection goes directly to their linked charity.

How do I order the items that I love?

Simply add all your favorite items to your shopping cart, checkout and we'll make sure you get your package in the blink of an eye.

My favorite item is out of stock, when will it be restocked?

Our amazing design team hand-crafts every single item so it usually takes a bit longer to restock items when they are sold out!

Our best advice is to go to the sold-out item you want, sign up for a restock notification and you'll be the first to get the news when it's restocked!

Can't find the answer you are looking for?

Our amazing support team is ready to help you! Click the button below to contact us now!